Terms of service

Overview

Welcome to Lavine London. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Lavine London. We operate this website and provide the products, services, content, and features available through it to offer a secure and convenient online shopping experience. Our online store is powered by Shopify.

By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Eligibility & Account Information

By using our website, you confirm that you are at least the age of majority in your country of residence.

When placing an order, you may be asked to provide personal details including your name, email address, billing address, shipping address, and payment information. You agree that all information provided is accurate and up to date.

You are responsible for maintaining the security of your account and for all activity carried out using your account credentials.

2. Products & Availability

We make every reasonable effort to ensure product descriptions, photographs, and pricing are accurate. However, colours and product appearance may vary depending on your screen and device settings.

All products are subject to availability and may be changed, updated, or discontinued without prior notice.

We reserve the right to limit quantities purchased where necessary.

3. Orders & Acceptance

Submitting an order constitutes an offer to purchase our products.

We reserve the right to accept, decline, cancel, or limit any order at our discretion.

Your order is accepted only after payment has been successfully authorised and you receive an order confirmation.

By placing an order, you agree to our Payment Policy, Shipping Policy, and Return & Refund Policy.

Products purchased from Lavine London are intended for personal use unless otherwise agreed in writing.

4. Pricing & Payment

All prices displayed on our website are shown in British Pounds (GBP £) unless otherwise stated.

Prices, promotions, and product availability may change without notice.

By completing a purchase, you authorise us to charge your chosen payment method for the total order value.

5. Shipping & Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by shipping providers, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Once an order has been handed to the shipping carrier, responsibility for delivery rests with the carrier.

6. Intellectual Property

All content available on this website—including text, images, graphics, logos, product descriptions, branding, and website design—is the property of Lavine London or its licensors and is protected by applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used without our prior written permission.

7. Third-Party Services

Our website may include links to third-party websites or provide access to third-party services and tools.

We are not responsible for the content, policies, or practices of third-party providers, and your use of such services is at your own risk.

8. Shopify Platform

Our online store is hosted by Shopify.

While Shopify provides the ecommerce platform used to process orders, all purchases are made directly with Lavine London.

Shopify is not responsible for product quality, fulfilment, refunds, or customer support relating to purchases made through our website.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

10. Reviews & Customer Content

If you submit reviews, testimonials, comments, photos, or other content to us, you grant Lavine London the right to use, reproduce, edit, publish, and display that content for marketing and business purposes without additional compensation.

11. Errors & Corrections

We reserve the right to correct pricing errors, inaccuracies, product descriptions, or other information at any time without prior notice.

Where necessary, we may cancel or refuse orders affected by such errors, even after an order has been placed.

12. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.

  • Violate any applicable laws or regulations.

  • Attempt to gain unauthorised access to our systems.

  • Interfere with the operation or security of our website.

  • Upload viruses, malicious software, or harmful code.

We reserve the right to suspend or terminate access where these Terms are breached.

13. Suspension & Termination

We may suspend or permanently terminate access to our website or services if we reasonably believe these Terms of Service have been violated.

14. Disclaimer

Our website, products, and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we make no guarantees regarding uninterrupted availability, accuracy, or fitness for any particular purpose.

15. Limitation of Liability

To the maximum extent permitted by law, Lavine London shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

16. Indemnity

You agree to indemnify and hold harmless Lavine London, its directors, employees, affiliates, and partners against any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of our website.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page and will take effect immediately upon posting. Continued use of our website constitutes acceptance of the revised Terms.

Contact Information

Email Address: info@lavinelondon.com

Phone Number: +44 7988520570

Store Name: Lavine London

Warehouse Address: Exhibition House, Addison Bridge Place, Unit 19.6, London, W14 8XP

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)

Our customer support team is unavailable during weekends. Any enquiries received outside of business hours will be answered as soon as possible on the next working day.

Response Time: We aim to reply to all messages within 24 hours and appreciate your patience while we assist you.