Shipping policy

At Lavine London, we aim to deliver every order safely, securely, and as efficiently as possible. Please review the information below regarding our shipping process.

1. Shipping Destinations

We currently deliver to addresses throughout the United Kingdom.

2. Order Processing

Orders are typically prepared and dispatched within 1–2 business days, Monday to Friday, excluding weekends and public holidays.

3. Shipping Costs

Free UK Delivery

We are pleased to offer free shipping on all orders within the United Kingdom.

4. Delivery Estimates

After your order has been processed, estimated delivery times are:

Order Processing: 1–4 Business Days
Transit Time: 6–12 Business Days
Estimated Delivery: 7–16 Business Days

Order Cut-Off Time: 5:00 PM (GMT)

Please note that delivery times are estimates only and may vary due to courier delays, severe weather, peak shopping periods, customs procedures (where applicable), or other circumstances beyond our control.

5. Delivery Restrictions

While we deliver to most locations within the United Kingdom, certain remote or difficult-to-access areas may experience longer delivery times.

Delivery availability may vary depending on your postcode and the services offered by our shipping partners.

6. Undeliverable Parcels

If a parcel cannot be delivered because of an incorrect address, refused delivery, or multiple unsuccessful delivery attempts, it may be returned to us.

If this happens, our customer support team will contact you to arrange the next steps. Additional shipping charges may apply if the parcel needs to be resent.

7. Lost or Damaged Orders

If your order is lost during transit or arrives damaged, please contact us as soon as possible at info@lavinelondon.com.

We will investigate the issue with the courier and work to resolve the matter promptly.

8. Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and tracking link, allowing you to follow your parcel's journey.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, delivery services, or legal obligations.

Any updates will be published on this page and become effective immediately upon posting.

Contact Information

Email Address: info@lavinelondon.com

Phone Number: +44 7988520570

Store Name: Lavine London

Warehouse Address: Exhibition House, Addison Bridge Place, Unit 19.6, London, W14 8XP

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)

Our customer support team is unavailable during weekends. Any enquiries received outside of business hours will be answered as soon as possible on the next working day.

Response Time: We aim to reply to all messages within 24 hours and appreciate your patience while we assist you.