Refund policy

At Lavine London, we want you to enjoy shopping with complete confidence. If your purchase isn't quite right, we'll do our best to make the returns process simple, clear, and hassle-free.

30-Day Returns

You may return eligible items within 30 days of receiving your order.

To be eligible for a return, products must be:

  • Unworn and unused

  • In their original condition

  • Returned with all original tags, packaging, and any included accessories

Our customer support team will provide step-by-step guidance throughout the return process.

Restocking Fee: None. We never charge restocking fees.

Return Policy Summary

  • Return Period: 30 days from the delivery date

  • Item Condition: Unused, unworn, and returned with original tags and packaging

  • Customer Support: Assistance available throughout the process

  • Restocking Fee: £0

Return Shipping Costs

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery. We will arrange an appropriate solution at no additional cost to you.

Change of Mind

If you decide you no longer want your item, ordered the wrong size, or simply changed your mind, you will be responsible for the cost of returning the item.

Any original shipping charges (where applicable) are non-refundable.

How to Start a Return

Step 1 – Contact Us

Email info@lavinelondon.com with your order number and a brief explanation of the reason for your return.

Step 2 – Prepare Your Parcel

Ensure the item is securely packaged with all original tags, packaging, and accessories included.

Step 3 – Return Your Order

Follow the return instructions provided by our customer support team and send your parcel using the recommended return method.

Refunds

Inspection

Once your return reaches us, it will be inspected to confirm it meets our return requirements.

Refund Approval

If approved, your refund will be issued to the original payment method used for your purchase.

Processing Time

Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you'd like to exchange an item for another size or style, please contact info@lavinelondon.com. Our team will be happy to help you with the available options.

Non-Returnable Items

For hygiene, health, or safety reasons, certain products may not be eligible for return. Any exclusions will be clearly stated on the relevant product page before purchase.

Need Help?

If you have any questions about returns, refunds, or exchanges, please contact our customer support team at info@lavinelondon.com. We're always happy to assist and aim to respond to all enquiries within 24 business hours.

Contact Information

Email Address: info@lavinelondon.com

Phone Number: +44 7988520570

Store Name: Lavine London

Warehouse Address: Exhibition House, Addison Bridge Place, Unit 19.6, London, W14 8XP

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)

Our customer support team is unavailable during weekends. Any enquiries received outside of business hours will be answered as soon as possible on the next working day.

Response Time: We aim to reply to all messages within 24 hours and appreciate your patience while we assist you.