FAQ
Find answers to our most commonly asked questions below. If you need any further assistance, our customer support team is always happy to help.
1. Do you offer free shipping?
Yes. We provide free shipping on all orders throughout the United Kingdom.
2. How long does delivery take?
Order Processing: 1–4 Business Days
Delivery Time: 6–12 Business Days
Estimated Arrival: 7–16 Business Days
Once your order has been dispatched, you'll receive an email with your tracking information.
3. Where is Lavine London based?
Lavine London is an online fashion retailer operated by Creations Cove Limited, serving customers across the United Kingdom.
4. Do you have a physical shop?
No. We operate exclusively online, allowing us to offer stylish collections at exceptional value while delivering directly to your door.
5. What is your returns policy?
We offer a 30-day return period from the date your order is delivered. Returned items must be unworn, unused, and in their original condition. Please visit our Returns Policy for full details.
6. What should I do if my order arrives damaged or incorrect?
If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of delivery. We'll arrange an appropriate solution, including a replacement or refund where applicable.
7. When will my refund be processed?
Refunds are issued after your returned item has been received and inspected. Depending on your bank or payment provider, funds usually appear within 14 business days.
8. Can I cancel my order?
Yes. Orders can be cancelled within 24 hours of being placed. Please contact us as soon as possible if you wish to make changes.
9. How can I track my order?
As soon as your order ships, you'll receive a confirmation email containing your tracking number. You can also track your parcel using our Track Your Order page.
10. Do you deliver internationally?
At present, we only deliver to addresses within the United Kingdom.
11. Do you offer a satisfaction guarantee?
Yes. Every order is backed by our 30-Day Satisfaction Guarantee, giving you confidence when shopping with us.
12. How can I contact customer support?
Email: info@lavinelondon.com
Response Time: We aim to respond to all enquiries within 24 hours during business days. Messages received over weekends or public holidays will be answered on the next working day.
13. Can I place a larger or bulk order?
Absolutely. If you're interested in purchasing multiple items, please get in touch with our customer support team and we'll be happy to assist.
14. Do you offer exchanges?
Yes. If you'd like to exchange an item, simply contact our customer support team and we'll guide you through the exchange process.
Contact Information
Email Address: info@lavinelondon.com
Phone Number: +44 7988520570
Store Name: Lavine London
Warehouse Address: Exhibition House, Addison Bridge Place, Unit 19.6, London, W14 8XP
Business Name: Creations Cove Limited
Company Number: 76891239
Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)
Our customer support team is unavailable during weekends. Any enquiries received outside of business hours will be answered as soon as possible on the next working day.
Response Time: We aim to reply to all messages within 24 hours and appreciate your patience while we assist you.
