Privacy policy

Last updated: July 5, 2026

At Lavine London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

Our online store is powered by Shopify, allowing us to provide a secure shopping experience for customers throughout the United Kingdom.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you browse our website or place an order, we may collect the following information:

Personal Details

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Payment Information

  • Payment and transaction details processed securely through our authorised payment providers

Order Information

  • Products viewed

  • Items added to your basket

  • Orders placed

  • Returns or exchanges

Account Information

  • Login credentials

  • Account preferences

  • Saved settings

Device Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General technical information

Website Activity

  • Pages visited

  • Time spent on our website

  • Browsing behaviour

  • Interactions with our website

How We Collect Information

We collect information through several methods, including:

  • Information you provide when placing an order

  • Contact forms and customer service enquiries

  • Cookies and similar technologies

  • Shopify and trusted third-party service providers that help operate our website

How We Use Your Information

Your personal information may be used to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order confirmations and delivery updates

  • Improve our products and website

  • Prevent fraud and enhance website security

  • Comply with legal obligations

  • Send marketing emails and promotional offers (you can unsubscribe at any time)

Sharing Your Information

We only share your information where necessary to operate our business and provide our services.

This may include:

  • Secure payment providers

  • Delivery and logistics partners

  • Website and technology service providers

  • Shopify, which powers our online store

We may also disclose information where required by law or when necessary to protect our customers, business, or legal rights.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information on our behalf to provide secure payment processing, website functionality, and order management.

Cookies

We use cookies and similar technologies to improve website performance, personalise your shopping experience, analyse visitor activity, and support advertising.

You can manage or disable cookies at any time through your browser settings.

Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is intended for individuals aged 16 years or older.

We do not knowingly collect personal information from anyone under the age of 16.

Data Security

We implement appropriate technical and organisational safeguards to help protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Withdraw consent where applicable

  • Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations, or website functionality. Any updates will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@lavinelondon.com

Contact Information

Email Address: info@lavinelondon.com

Phone Number: +44 7988520570

Store Name: Lavine London

Warehouse Address: Exhibition House, Addison Bridge Place, Unit 19.6, London, W14 8XP

Business Name: Creations Cove Limited

Company Number: 76891239

Company Address: Room 01, 26th Floor
Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT)

Our customer support team is unavailable during weekends. Any enquiries received outside of business hours will be answered as soon as possible on the next working day.

Response Time: We aim to reply to all messages within 24 hours and appreciate your patience while we assist you.